PowerWalker Service Contracts
PowerWalker service contracts are designed to offer a preventive maintenance plan tailored to your individual needs and service-requirements. From initial visits, commissioning and on-site maintenances, our service contracts not only extend the life of the PowerWalker products but ensure their maximum performance.
"When it comes to power protection, don’t leave anything to chance"
Our authorized service partner is available 24/7 to consult you and organize necessary remedial actions. With the contract in place you get peace of mind and a simple course of actions to follow in case of any concern related to the UPS system. In an unlikely event of a failure we commit to bring back the system to operation within hours.
With one of the three service package options you choose the level of coverage and protection that makes the most sense for your business.
Features and Benefits
Silver | Gold | Platinum |
BWT-B2 | BWT-A3 | BWT-P3 |
Duration • 2 years |
Duration • 3 years |
Duration • 3 years |
Scope • Initial Visit • On-Site Repair |
Scope • Initial Visit • On-Site Repair • Scheduled Maintenance Visit |
Scope • Initial Visit • On-Site Repair • Scheduled Maintenance Visit |
Service Time • 24/7 Service Hotline • 5 days / 13h Repairs • Arrival within 8h |
Service Time • 24/7 Service Hotline • 5 days / 13h Repairs • Arrival within 8h |
Service Time • 24/7 Service Hotline • 7 days / 24h Repairs for 365 days a year • Arrival within 4h • Repair within 8h |
All contracts are extendable by 1 year at a time including discounts for out of warranty spare parts and batteries.
Code |
Service Package: |
BWT-B2-C |
BWT-A3-C |
BWT-P3-C |
VD |
Contract Duration |
2 years |
3 years |
3 years |
WE |
Warranty (excluding batteries) |
2 years |
3 years |
3 years |
WB |
Warranty for batteries |
2 years |
2 years 30% discount for 3rd year |
|
HL |
Service desk availability and problem reception |
7 x 24 7 days a week, 24 hours a day, 365 days per year |
||
SZ |
Service times |
5 x 13 Monday to Friday between 7:00 and 20:00 (excluding public holidays) |
5 x 13 Monday to Friday between 7:00 and 20:00 (excluding public holidays) |
7 x 24 7 days a week, 24h a day |
TR |
Technical Response time |
60 minutes for a call back from a qualified technician |
||
TA |
Technician Arrival time on site |
Within 8h during covered hours |
Within 4h |
|
IZ |
Fix time |
Within 12h during covered hours |
Within 8h |
|
IV |
Initial visit prior installation |
Yes |
Yes |
Yes |
MV |
Scheduled Maintenance Visits |
|
1 per year |
1 per year |
Code |
Service Package Extension: |
BWT-BE-C |
BWT-AE-C |
BWT-PE-C |
VD |
Contract Duration |
1 year |
1 year |
1 year |
WE |
Warranty (excluding batteries) |
25% discount for spare parts |
40% discount for spare parts |
40% discount for spare parts |
WB |
Warranty for batteries |
20% discount |
30% discount |
30% discount |
HL |
Service desk availability and problem reception |
7 x 24 7 days a week, 24 hours a day, 365 days per year |
||
SZ |
Service times |
5 x 13 Monday to Friday between 7:00 and 20:00 (excluding public holidays) |
5 x 13 Monday to Friday between 7:00 and 20:00 (excluding public holidays) |
7 x 24 7 days a week, 24h a day |
TR |
Technical Response time |
60 minutes for a call back from a qualified technician |
||
TA |
Technician Arrival time on site |
Within 8h during covered hours |
Within 4h |
|
IZ |
Fix time |
Within 12h during covered hours |
Within 8h |
|
IV |
Initial visit prior installation |
N/A |
N/A |
N/A |
MV |
Scheduled Maintenance Visits |
|
1 per year |
1 per year |
* Our official battery price is available in the BlueWalker Online Shop.
Covered models
Currently the service contracts are available for VFI 10000-30000 CP 3/3 and VFI 10K-80K CPG 3/3 PF1 series in Germany and Austria. For more, please contact us directly.
Commissioning
We recommend using our professional commissioning service for Uninterruptible Power Supplies. After the initial visit, which covers site survey and reporting, our qualified team will proceed to the installation and configuration of the UPS system. Please contact us in advance to discuss the scope of work, your requirements, signaling integration and other application-specific topics.
Battery Replacement
Even for the best batteries that we offer, the due replacement time inevitably comes. You can arrange a hassle-free replacement of the batteries with a help of our certified team. With a service contract in place, we offer discounts for the purchase of batteries. We will also take care of the disposal of the old batteries.